Netzinfrastruktur
Managed services

It is becoming more and more expensive to provide customer-oriented services. Often it is necessary to manage investments in hardware, infrastructure, databases and software, in order to render and take care of IT services in top quality.

When checking the efficiency of the proper IT performances, we will be dealing with the alternatives that we have completely established, completely outsourced or Managed Services.

More and more companies optimize their IT, by outsourcing individual services or complete IT sectors to professional service providers such as arxes-tolina.

arxes-tolina services in the field of managed services

Taking care of complex IT infrastructures has become the core business of arxes-tolina throughout the years. We have highly expertise knowledge and extensive experience; our employees are highly specialized in their corresponding fields.

By means of the 'one-to-many model' which is typical for Managed Services, we can achieve better utilization in this highly specialized field and thus significantly reduce the process costs . This will save cash funds of our customers. In addition the resources of the customers are relieved, so that they can concentrate more on their own core business.

Individual support

Rendering IT services is a highly industrialized process. But arxes-tolina particularly ensures that the proximity to customers is not getting lost. In order to ensure this, a Customer Focus-Team is formed at the beginning of the project. By means of the continuous presence of the employees on site, the customers always have the same reference person or direct contact. 

arxes-tolina offers for Managed Services

IT-Services

  • SLA-based delivery of IT services (Managed Services/Outsourcing)
  • User Help Desk
  •  ITIL-compliant IT processes for interfaces running smoothly
  • Controlling by third party suppliers
  • Monitoring of systems

IT projects

  • IT strategy advice
  • Security solutions
  • Infrastructure projects
  • Communication solutions

Quality assurance and process optimization

  • Monitoring/Reporting
  • Benchmarking
  • Process analysis and optimization
  • Customer workshops for IT optimization on a regular basis 

Contact

Do you have questions regarding our solutions in the field of Managed Services? Do not hesitate to send an e-mail or to give us a call. We look forward to helping you.