Maintenance and support

Maintenance and support are enormously important factors for the smooth an efficient operation of an IT infrastructure.

Starting from the planning phase arxes-tolina will be able to advise you on a maintenance and support concept which would suitable to your individual needs. We are working closely with the manufacturers and can rapidly and professionally support you in technical questions.

arxes-tolina services for maintenance and support


There are a lot of factors in being able to find the correct maintenance contract for your new hard- and software. At this, among others Service Level Agreements (SLA), response times for the delivery of spare hardware, customer standards at contract periods as well as abilities to upgrade software solutions need to be considered.

Hardware defects have to be directly forwarded to the manufacturer to support via specific monitoring solutions in order to keep the response times as limited as possible. In this way, the error causes are often remedies before they are detected at the customer's site.
We will help you to find an optimum mixture of manageable cost and comprehensive maintenance while fulfilling your requirements.


The collaboration with a customer is not automatically finished at the completion of an IT project. Our portfolio includes diverse services, in order to optimally support you in the operation of your new infrastructure.

We offer you 

  • our Help Desk for the decentralized problem detection and processing 
  • direct contact for technical questions and problems on site 
  • guidance of the IT organization when adapting your existing processes to the new infrastructure according to the ITIL 

Even in such cases we will be able to find the suitable model on the basis of your requirements, starting with the support or advice performances up to the completely outsourced operation of your IT infrastructure.


Do you have questions regarding our solutions in the field of maintenance and support? Do not hesitate to send an e-mail or to give us a call. We look forward to helping you.